SNCF: The new rule that can make you lose your seat during your journey

IN BRIEF

New rule from SNCF regarding the occupation of reserved seats.
Passengers have 15 minutes to sit down after the train departs.
Seats can be reallocated if not occupied within this timeframe.
The aim is to optimize the occupation of trains and reduce empty seats.
The rule also applies to other railway companies in France.
SNCF states that there is no change in the application of current rules.
It is advised to place a personal item to signal one’s presence.

SNCF has recently updated its sales conditions, introducing a new rule regarding the duration of occupancy of a reserved seat. This change raises questions about the management of seats on trains and may, depending on circumstances, lead to the loss of one’s seat if it is not occupied within a specified time. In this article, we examine in detail this new regulation and its implications for travelers.

A rule that sparks debate #

The latest update of SNCF’s general sales conditions, discovered by the consumer association UFC-Que Choisir, has raised serious concerns. This new provision requires passengers to present themselves at their seat within 15 minutes after the train departs. If not, the seat becomes available for other passengers, which could make the All Saints’ Day holidays particularly tricky for those who are unaware.

Understanding the regulation: what does “occupy” a seat mean? #

For a passenger to be considered as having “occupied” their seat, it is sufficient for them to place a personal item, such as a jacket or bag, on the reserved seat. This means that even a short absence, particularly to go to the restroom or the buffet car, could complicate the situation. Controllers could, indeed, reallocate the seat to a standing passenger if the reservation is not immediately signaled.

Objective of this measure: optimize the occupancy of trains #

This new rule aims to manage the occupancy of trains more efficiently. Indeed, there are situations where passengers miss their connections and find themselves without seats on full trains. The rapid reallocation of unoccupied seats would thus allow these passengers to be welcomed without compromising the comfort of others. However, this process should not necessarily be at the expense of the rights of passengers who have made reservations.

The positioning of SNCF in response to concerns #

Despite the concerns raised, SNCF has sought to clarify its position by stating that there is “no novelty” regarding this rule. In a communication to reassure users, the company confirmed that this specificity was only inscribed for informational purposes and to comply with European regulations. However, on the ground, train leaders report a possible flexibility in the application of this rule, which could reassure some passengers.

What are the implications for travelers? #

Travelers, although largely indifferent to this new regulation, would benefit from being vigilant. To avoid being deprived of their seat, it is advisable to quickly signal one’s presence on board, for example by placing a personal item on their reserved seat. While the practice appears to be more adaptable than what is written in the official documents, it is better to anticipate to avoid any inconvenience during the journey.