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IN BRIEF
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A British family of nine recently experienced a disastrous situation during their trip to Greece, despite a budget of 9,000 euros booked a year in advance. Upon their arrival on the island of Kos, they discovered that the hotel where they were supposed to stay was fully booked. This situation deeply disappointed the family, who had prepared to spend a week relaxing in the sun.
A reservation made long in advance
Planning a family vacation is often a meticulous process, especially when one intends to visit a popular destination like Greece. In this particular case, the family had planned every detail and booked their stay in advance with Easyjet Holidays. However, their excitement quickly turned into frustration upon arrival, when they learned that it was impossible to stay at the planned hotel.
Ruined vacation
Their dream of a vacation soon turned into a real nightmare. Not only was the family scattered across different hotel rooms, but they also faced additional costs to reunite each day. They were greeted with a true logistical headache, resulting in a feeling of disorganization and discomfort, far away from the spirit of relaxation and discovery they had hoped for.
Compensation deemed insufficient
Faced with this situation, the mother quickly contacted Easyjet Holidays to report the issue. Her wish was clear: she hoped to recover the full 9000 euros invested in this trip. However, the first compensation proposal from the company was deemed grossly insufficient. She then expressed her dissatisfaction by stating that the damage was considerably greater than the amount proposed.
The compensation process
The travel agents association ABTA was then contacted to clarify consumer rights in such situations. According to their guidelines, a customer can resort to an arbitration system if they feel that the compensation offered is too low. However, to date, no agreement has been reached, leaving the family in further uncertainty as their return to the United Kingdom approaches.
A revealing incident
This anecdote highlights the risks associated with travel bookings, particularly in the high-end tourism sector. Booking early does not always guarantee peace of mind, and inconveniences like this can arise, seriously affecting the perception of customer service. The family from Nantwich will now have to face not only the inconveniences of their vacation, but also potentially administrative battles to obtain compensation that they believe is justified.
