True companions or mere speeches? The kioskers of Paris take over from the tourism office

IN BRIEF

  • Parisian newsstands transformed into new tourism ambassadors.
  • Closure of the physical tourism office at the foot of the Eiffel Tower.
  • Partnership between the tourism office and newsstands to provide information.
  • New hybrid information and advice services offered.
  • Newsstands diversifying their activities to better serve tourists.
  • Modernization of newsstands to meet the needs of an evolving public.

In Paris, a city globally recognized for its cultural wealth and its constant influx of tourists, newsstands are emerging as new players in the tourism sector. With the closure of traditional tourism office locations, these news vendors are being entrusted with the role of guides and companions for visitors. But this transformation raises a crucial question: are they really true companions or just marketing rhetoric? Let’s analyze this fascinating dynamic that is altering the landscape of Parisian tourism.

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The context of change #

The decision to delegate some responsibilities previously assigned to the tourism office to newsstands came after the closure of several reception points throughout the city. The Paris tourism office, now renamed Paris je t’aime, is reorganizing to meet the new needs of visitors. The idea is to integrate these iconic kiosks into a modern system allowing tourists to benefit from accurate and relevant information.

The impact of digitalization #

In an increasingly digitized world, the Parisian newsstands no longer just sell newspapers. They have started to offer digital services and to train themselves to provide advice to passersby. This includes distributing maps, recommending activities, and providing information on transportation. However, this transition raises doubts about their effectiveness compared to traditional tourism offices.

Newsstands: local actors #

Newsstands, iconic figures in the Parisian landscape, are often perceived as ambassadors of their neighborhood. Their close presence and local knowledge provide an undeniable advantage: they are capable of sharing anecdotes and recommendations about lesser-known attractions or the best spots to enjoy local cuisine. This close relationship with visitors can promote a more human and warm experience compared to automated or online services.

A necessary reorganization? #

The tourism office talks about reorganization, proposing new alternatives to ensure that the millions of tourists who visit Paris each year have an enriching experience. Newsstands, as new points of interaction, can offer immediate access to information. However, some skeptics wonder if this adaptation merely represents a marketing approach to mask the closure of traditional reception services.

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A new era for Parisian tourism #

As the city prepares to host large-scale events, such as the Olympic Games, the stakes are high. Newsstands must not only maintain their activity but also assert themselves as reliable information hubs. Providing adequate training and innovative resources is fundamental for newsstands to reach this level of excellence. Thus, they could truly become companions of tourism, capable of conveying the authenticity and cultural richness of Paris.

An uncertain but promising future #

The future of newsstands as relays of Parisian tourism remains to be defined. The transition from simply selling newspapers to providing support services raises questions about how these actors will adapt and evolve. Each newsvendor, passionate about history, can become a cultural mediator, as long as they receive appropriate training and the necessary support. The lingering question is whether visitors will perceive these changes positively and whether these new ambassadors will succeed in capturing the very essence of Paris to convey it to the world.