Flight canceled due to the eruption of Etna: do you know your rights?

You have booked a flight for a getaway to Sicily, but Etna erupts and disrupts your trip. Your flight is canceled, but do you know what your rights are in such a situation? Find out in this article everything you need to know about your rights in the event of flight cancellation due to the eruption of Mount Etna.

The Etna eruption can be an impressive natural spectacle, but it can also disrupt your travel plans. Flights canceled due to this volcanic activity are considered “extraordinary circumstances.” This means your flight could be canceled without the airline being required to compensate you, but what are your options in this case?

What are your options in the event of a flight cancellation?

When your flight is canceled due to exceptional circumstances such as a volcanic eruption, the airline is required to offer you two options:

  • A full refund of your ticket.
  • A rerouting, i.e. a new reservation for a later flight to your destination.

If you choose rerouting but it doesn’t suit your plans, you can usually request a refund instead. Note that each airline has its own policies, and so it is crucial to read the terms and conditions carefully.

What recourse can you have if you are not satisfied with the options offered?

If the solutions proposed by the airline do not satisfy you, several options are possible:

  • Contact customer service of the company to discuss possible alternatives.
  • If you cannot find a solution, you can file a complaint with the European Consumer Center.

The European Consumer Center can help you understand your rights and obtain a satisfactory resolution.

The importance of travel insurance

To minimize the inconvenience linked to flight cancellation, a travel insurance can be of great help. It can cover various costs such as accommodation, meals and alternative transport reservations. Be sure to check the terms of your insurance policy to see the extent of coverage in the event of flight cancellation due to a volcanic eruption.

What to do while waiting for your new flight?

If you are stuck at the airport after your flight has been canceled, it is recommended that you:

  • Stay informed about your flight updates via your airline’s website or notifications.
  • Talk to airport staff about meal vouchers or hotel accommodations if the wait is long.
  • Check out the free Wi-Fi connections or workspaces available at the airport to help pass the time.

By following these tips and knowing your rights, you can better manage this stressful and potentially frustrating situation.