Do you think that overbooking is reserved only for airlines and cruises? Think again! Hotels also have their own version of this phenomenon, often called ‘walking’. In this article, we will explore what ‘hotel walking’ involves, why it happens, and most importantly, the best strategies to avoid finding yourself in this unpleasant situation.
What is ‘walking’ by a hotel? #
In hotel jargon, the term “walking” refers to the practice where a guest finds themselves without a room available, despite having made a reservation. This occurs when the hotel decides to overbook its rooms, hoping that some guests will not show up. If most guests do arrive, some are then left without a place. The hotel will try to ‘walk’ these guests to another establishment, often of lesser quality, while covering the costs related to this new reservation.
Why do hotels choose to walk their guests? #
The reasons that lead hotels to adopt this method are multiple. First and foremost, it is a financial strategy aimed at maximizing occupancy rates. Indeed, to compensate for cancellations and no-shows, some establishments implement overbooking that can reach up to 15% of their capacity. Hotels rely on sophisticated algorithms to predict no-shows, but this data remains estimations and can therefore vary.
When can walking occur? #
Walking does not only occur during high season or holidays. It can also happen in situations where the reservation has not been properly recorded in the hotel’s system, particularly when you book through third-party platforms. Thus, even if you have a confirmation number, it is possible that your reservation was not validated in the hotel’s system, leading to inconveniences.
Strategies to avoid being walked #
So, how can you increase your chances of avoiding this inconvenience? There are several strategies to adopt. First, the first golden rule is to book directly with the hotel. By avoiding intermediaries, you can ensure that your reservation is properly recorded in the hotel’s system. Furthermore, it is advisable to confirm your reservation one or two days before your arrival to avoid any unpleasant surprises.
Arrive on time for check-in
To maximize your chances of getting your room, do not underestimate the importance of your arrival time. Arriving late in the day can increase the risk of being ‘walked’, especially if the hotel is fully booked.
Pay in advance
Paying in advance for your room can also help avoid a tricky situation. By making a prepayment, you strengthen your status as a guest, thus reducing the chances that the establishment will replace you with other guests.
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Join a loyalty program
Finally, do not overlook the importance of loyalty programs. Regular guests of a hotel often receive preferential treatment, even if they find themselves in a ‘walking’ situation. The potential to earn additional rewards is a good reason to choose a brand and remain loyal to it.
What to do if you are still walked? #
If despite all these precautions you find yourself on the ‘walked’ list, it is crucial to remain calm. Most major hotel chains will be ready to compensate for this inconvenience. Don’t hesitate to ask if compensations, such as free nights or upgrades, are available. Additionally, hotels like Marriott and IHG offer specific compensations for walked guests, providing a form of relief in this unpleasant situation.
Walking is not a certainty. By understanding the mechanisms at play and applying the strategies mentioned, you can gain better control over your hotel experience. Stay vigilant and proactive, and get ready to enjoy the pleasures of travel without hassle.
